OUR TERMS AND CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. YOUR USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD IMMEDIATELY CEASE USE OF THIS WEBSITE
THE USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE
This website is intended only for use by adults aged 18 years and older. If you create an account with Kieran Daly Trading CC t/a VAPE CARTEL, you are responsible for maintaining the confidentiality of your account and password. You further acknowledge and agree that you must be of legal smoking age to purchase or consume and products listed for sale on this website, located on the web at www.vapecartel.co.za
Certain products listed and sold on this website may contain nicotine. If you are allergic to nicotine, propylene glycol, vegetable glycerine or any combination of inhalants, if you are pregnant or breast-feeding, if you have a heart condition, diabetes, high blood pressure or asthma, you must consult your doctor before using any products containing nicotine listed for sale on this website. Discontinue use and consult your doctor if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhoea, weakness and increased pulse rates. By making a purchase on this website, you agree to keep the contents of said and any purchase out of the reach of children and pets as ingestion of certain pieces can present a choking hazard. Nicotine can be toxic if inhaled or ingested in large doses, and may cause irritation to eyes and skin if exposed. Wash immediately with soap and water upon contact. Nicotine is highly addictive and habit forming
DETAILED DESCRIPTION OF GOODS OFFERED:
Kieran Daly Trading CC t/a VAPE CARTEL is a business in the Electronic Cigarette and Vape industry and is a retailer of products designed and marketed to adults over the age of 18 years. Kieran Daly Trading CC t/a VAPE CARTEL is a retailer of Electronic Cigarettes, Vaping Products and Accessories.
DELIVERY POLICY:
Subject to availability and receipt of payment, order requests will be processed within 1 day (24 hours) and delivery confirmed by way of email notification of your personal Waybill. We utilise the services of RAM Couriers and The Courier Guy for orders throughout South Africa
A detailed copy of our full Shipping Rates and Policy is available
RETURN AND REFUND POLICY:
The provision of goods by Kieran Daly Trading CC t/a VAPE CARTEL is subject to availability. In cases of unavailability, Kieran Daly Trading CC t/a VAPE CARTEL will refund the client in full within 7 days
Regrettably E-Liquids cannot be returned under any circumstances
The Buyer shall inspect the Goods immediately upon receipt and shall notify Kieran Daly Trading CC t/a VAPE CARTEL within 3 working days of delivery confirming via email if the Goods are damaged. If you receive the wrong goods, please do not open them. Inform us immediately
If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. If the Buyer would like to return any goods for any reason at all, the Buyer may do so within 7 days of receiving the purchased goods. Goods returned must be in a new and unused condition
The Seller will refund the cost of the goods, however shipping charges are non-refundable, unless it's a mistake made by Kieran Daly Trading CC t/a Vape Cartel.
Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to Kieran Daly Trading CC t/a VAPE CARTEL for a replacement after receiving prior confirmation by Kieran Daly Trading CC t/a VAPE CARTEL via e-mail
If an item is found defective and it is still within the manufacturer warranty period the item will be repaired or replaced, unless the warranty has been voided by misuse or abuse
Please note as per the Consumer Protection Act, Kieran Daly Trading CC t/a VAPE CARTEL is allowed 2 weeks to check a faulty device and return. Please be patient with us while we check the device
Prior consent from Kieran Daly Trading CC t/a VAPE CARTEL must be approved via e-mail before any Goods are shipped back to Kieran Daly Trading CC t/a VAPE CARTEL. All returns are the responsibility of the Buyer until the returned Goods reach Kieran Daly Trading CC t/a VAPE CARTEL
Goods to be returned must clearly show the order number of the original purchase on the package
Refunds and warranties will not be applied to Goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product
With all purchases we provide 7 day policy where if the product is at fault we will exchange. Refunds are only issued after we have had a chance to resolve the problem with you. If you require a refund then at your cost all goods must be returned to us by courier and you must take reasonable care to ensure that they are returned in good condition
NON-DEFECTIVE PRODUCTS – “COOL-OFF-PERIOD”
If Products which are NOT defective or which you found to be unsuitable, can be returned to Kieran Daly Trading CC t/a VAPE CARTEL at your own cost, within 7 days from date of purchase, provided that the products have not been opened and the packaging is in its original condition and you are able to produce the original invoice/credit card/debit card slip as proof of purchase. A handling fee of 10% (of the retail price) in respect of return and handling charge to non-defective returns that have not been opened and remain in the original packaging will be levied. Kieran Daly Trading CC t/a VAPE CARTEL can hold you liable for any damage caused to the Products whilst it is in your possession. Unfortunately, should the product be opened or used in any way, a 40% fee (of the retail price) will be charged accordingly
If in the case you wish to return your purchase and it is over our 7 day return period and is less than 3 months from the time you purchased it, we will gladly collect and provide you with a refund, minus an admin fee of 10% of your total order value and shipping costs, provided the product is in its original condition and original packaging, and has not been opened or used in any way. Unfortunately, should the product be opened or used in any way, you may not return the product to us nor can we offer you a refund
No returns, refunds or exchanges will be accepted 3 months after the date of purchase
WARRANTY AND EXTENDED WARRANTY:
Our products are covered by a 3 month warranty should any manufacturing defects arise with your purchase. Warranties are voided and will not be applied to goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product. Failure to properly maintain your device will also render the warranty null and void
Items not covered under our 3 month warranty include paint and finishing, glass parts and/or replaceable parts such as commercial coils and damage due to e-liquid
We do offer an Extended Warranty on selected items. The option to take an extended warranty is entirely at the prerogative of the purchaser. Failure to opt for the extended warranty does not mean that your 3 month warranty is null and void, it is still in effect. Extended Warranties can only be taken out at the time of purchase. No extended warranties will be applied after the sale is completed. In the event that a kit containing an atomizer is purchased, only the mod device will be covered under the extended warranty
We do not offer a warranty on any rebuildable tanks or drippers
CUSTOMER PRIVACY POLICY:
Kieran Daly Trading CC t/a VAPE CARTEL shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
A detailed copy of our full Privacy Policy is available
PAYMENT OPTIONS ACCEPTED:
Payment may be made via Instant EFT, BitCoin, Visa, MasterCard, Diners or American Express Cards or by EFT into the Kieran Daly Trading CC t/a VAPE CARTEL bank account, the details of which will be provided on request
CARD ACQUIRING AND SECURITY:
Card transactions will be acquired for Kieran Daly Trading CC t/a VAPE CARTEL via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy
Instant EFT and BitCoin transactions will be acquired for Kieran Daly Trading CC t/a VAPE CARTEL via PayFast (Pty) Ltd. Users may go to www.payfast.co.za to view their security certificate and security policy
CUSTOMER DETAILS SEPARATE FROM CARD DETAILS:
Customer details will be stored by (Kieran Daly Trading CC t/a VAPE CARTEL separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za
MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY:
The merchant outlet country at the time of presenting payment options to the cardholder is the Republic of South Africa. Transaction currency is South African Rand (ZAR)
RESPONSIBILITY:
Kieran Daly Trading CC t/a VAPE CARTEL takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods
COUNTRY OF DOMICILE:
This website is governed by the laws of the Republic of South Africa and Kieran Daly Trading CC t/a VAPE CARTEL chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Shop UL14 Meyersdal Mall, Car Michelle Avenue & Hennie Alberts, Meyersdal, 1447, Gauteng, South Africa
VARIATION:
Kieran Daly Trading CC t/a VAPE CARTEL may, in its sole discretion, change this agreement or any part thereof at any time without notice
COMPANY INFORMATION:
This website is run by Kieran Daly Trading CC (close corporation) based in South Africa trading as VAPE CARTEL and with registration number 2010/104644/23 and Kieran Daly (Member)
Kieran Daly Trading CC t/a VAPE CARTEL contact details:
Company Physical Address:
VAPE CARTEL - Shop UL14 Meyersdal Mall, Car Michelle Avenue & Hennie Alberts, Meyersdal, 1447, Gauteng, South Africa
Company Telephone Number:
+27 (0) 11 867 1423
Company Email Address:
info@vapecartel.co.za
TYPOGRAPHICAL ERRORS:
In the event that a Kieran Daly Trading CC t/a VAPE CARTEL product is mistakenly listed at an incorrect price, we reserves the right to refuse or cancel any orders placed for said product. Kieran Daly Trading CC t/a VAPE CARTEL reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your account for the amount charged
PRODUCT IMAGES:
Product images are for illustrative purposes only and may vary from actual product. We do take every care to provide the closest representation of the actual product
USE OF SITE :
Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Kieran Daly Trading CC t/a VAPE CARTEL employee, other licensed employee, host or representative is prohibited. You may not upload to, distribute, or otherwise public through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or public rights, abusive illegal, or otherwise objectionable with may constitute or encourage a criminal offence, violate the rights of any party of which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit other so to join or become members of any other commercial online service or other organisation
INDEMNIFICATION:
You agree to indemnify, defend, and hold harmless Kieran Daly Trading CC t/a VAPE CARTEL, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account
VOUCHERS:
If a gift voucher is stolen or lost and the funds are spent, Kieran Daly Trading CC t/a VAPE CARTEL cannot be in any way held liable for this loss. If a gift card is lost and the funds have NOT been spent, we can transfer the funds to a new card and you will be charged for delivery of that card, including a 10% handling fee of the total value of the funds available on the original card